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New for 2026 - Try our People Operations Assessment and receive a FREE 1 Hour Consultation:
Our Trust Model is how businesses like yours transform their operations into the new hospitality industry. Face it, the industry is evolving and smart business owners know where to get the turnkey advice for continued success.
The HPO DifferenTIAL
The HPO DifferenTIAL
The HOP Differential is our approach to transforming the People Side of the Business.
Our model is different and offers a cost-effective partnership designed with small, growth-oriented hospitality organizations in mind. HPO specializes in delivering the right amount of support and the right level of expertise ONLY when you need it.
We engage in a way that enables us to be proactive versus reactive!
Below are examples that make up our over-arching Trust Strategy
“To ensure the habits and conditions of old-school hospitality do not reemerge in the new hospitality industry where food and beverage operations embrace employee retention and engagement,” Jim Needell
Proactive Communication
The “new” workforce never waits for information - They google it! Your employees will not wait for information either.
Below are the tenants of the Communication Strategy.
Relevant / Purposeful Content
Customized frequency
Varied mediums
People Centered Resources
Affordable Health and Welfare Benefits with potential options - there’s a customized combination for everyone on every budget;
We have different options:
Paid Time Off (PTO and Sick Leave) Expands the concept with a small hourly accrual to a Sick Leave Bank, owners can offer paid time off for serious illness, with medical certifications.
Predictive Flexible Scheduling
Provides your workforce the chance to live their life with balance by delivering a multi-week work schedule.
Growing Talent
The “new “ workforce wants to be developed! HPO knows what that actually means in today's hospitality industry. The good news is it doesn’t need to cost a lot.
PT to FT Workforce Analysis
Micro-Training
Comprehensive OnBoarding
Safe Work Environments
Safe and Welcoming Workplaces - We expand the concept that we all deserve to feel comfortable, welcomed and valued at work; “it’s not a nice to have, it’s a must have”.
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